Virtual Customer Service Assistance

─── Virtual Customer Service Assistance ───

Customer Service Assistant

Our Virtual Customer Service Assistant is key to boosting your customer satisfaction, handling support tasks from anywhere. They manage inquiries via email, chat, and phone, swiftly addressing issues, processing orders, and resolving complaints. They also keep track of interactions, update records, and ensure timely follow-ups. With their expertise in communication and problem-solving, they help your business deliver outstanding service and streamline support—all from a remote setup.

Ready to get your Virtual Customer Service Assistant?

Virgile Customer Service VA Subscription Plans

We offer pricing plans designed to meet your unique needs and budget. Choose the plan
that best suits your requirements and get started with top-notch virtual assistant services today.

Standard
Customer Service Assistant Plan

$1,550

Monthly

Basic Utilization of Google Workspace
Email Management
Data Entry
Document Management
Appointment Scheduling and calendar management
Client Communication
Project Management
CRMs
Handling customer inquiries
Providing information about products or services

Premium
Customer Service Assistant Plan

$1,750

Monthly

Additional to the standard plan inclusion:
Taking and confirming orders
Updating order status and tracking shipments
Addressing customer complaints and issues
Escalating complex problems to higher-level support if needed
Maintaining and updating customer records and contact information
Providing Product Support
Follow-Up Communication
Managing Customer Feedback

Full Pledged
Customer Service Assistant Plan

2,000

Monthly

In addition to the Standard and Premium:
Tasks can be customized depending on the business needs that match the VA skills.
Handling intricate customer issues that require in-depth knowledge and problem-solving skills
Analyzing customer data to identify trends and improve service strategies
Overseeing complex order fulfillment processes, including special requests or customizations
Managing returns, exchanges, and refunds with attention to detail
Managing high-priority or escalated customer cases that require urgent attention
Ensuring timely resolution while maintaining a high level of service quality
Providing advanced technical support for products or services
Troubleshooting and resolving technical issues that require specialized knowledge
Offering personalized solutions and recommendations based on customer history and preferences
Building and maintaining long-term relationships with key clients